We ship all of our packages using Australia Post Postal Service and their tracking system. All of our merchandise is packaged securely with care to ensure safe delivery.
Orders are processed within 1-2 business days of purchase Monday to Friday and sent to Australia Post the next business day for shipping. Orders placed on public holidays and weekends will be shipped the following business day. Please note shipping may take longer during sale periods, holidays and bad weather.
As a general guideline please allow approximately 2-7 business days for regular post and approximately 1-3 business days for express post. To check delivery times please click here
Standard Shipping – Flat rate of $9.50 Australia wide, includes tracking.
Express Shipping – Flat rate of $14.50 Australia wide, includes tracking
Orders over $85 – Qualify for free standard shipping, includes tracking.
Please note that we are not responsible for any loss or delays caused by Australia Post. Australia Post do not guarantee the delivery date of your package and delivery times will vary depending on the shipment.
For hygiene and safety reasons, we are unable to offer refunds or returns on any products, unless a product is deemed faulty. Please choose your products and shades carefully when ordering.
If you believe you have received a faulty product, we will be happy to sort it. Please contact us. If we have mistakenly sent you an incorrect product, we apologise! Please contact us. If you experience a delivery problem such as loss or damage, please contact us within 48 hours.
Tracking your Order
Once your order is packed and shipped you will receive an email from us with a tracking number. You can then track your delivery via the Australia Post website click here https://auspost.com.au/parcels-mail/track.html – /track
If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post for collection by you.
Return to Sender – All parcels returned to sender (The MakeUp Boxx) due to incorrect address supplied by the customer, Acceptance Refusal, or unclaimed from Post Office will incur a return fee. Customers who wish to have their parcel resent to them will need to pay a re-postage fee.